Terms of service
OVERVIEW
Welcome to ZAptieka.
The terms “we”, “us”, and “our” refer to ZAptieka. ZAptieka operates this website and store, including all related content, features, tools, products, and services (the “Services”) to provide customers with a curated shopping experience.
Our Services are powered by Shopify, which enables the technical operation of the store.
These Terms of Service (“Terms”) govern your access to and use of the Services, including purchases made through the website.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy https://zaptieka.eu/policies/privacy-policy
If you do not agree, you may not use the Services.
SECTION 1 — ACCESS AND ACCOUNT
You confirm that you are at least the age of majority in your country of residence.
To use the Services, you may be required to provide accurate and complete information including your name, billing address, shipping address, email, and payment details.
You agree that:
- All information provided is true and up to date
- You are responsible for maintaining account security
- You will not transfer or misuse your account
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
SECTION 2 — PRODUCTS
We make reasonable efforts to display product descriptions and images accurately.
However:
- Product appearance may vary depending on device and screen settings
- We do not guarantee that product visuals will exactly match delivered goods
We may modify or discontinue products at any time without notice.
All products are subject to availability.
SECTION 3 — ORDERS
Your order is an offer to purchase.
We reserve the right to accept or reject any order for any reason, including:
- Product availability
- Pricing errors
- Fraud prevention checks
- Shipping restrictions
An order is only confirmed once payment is processed and you receive confirmation.
SECTION 4 — PRICES AND PAYMENT
All prices are listed in EUR (€) unless stated otherwise.
Prices:
- May change without notice
- Do not include customs duties, import taxes, or local fees (if applicable)
You agree to provide accurate payment information and authorize us to charge your selected payment method.
We may cancel or refuse orders in cases of suspected fraud or pricing errors.
SECTION 5 — SHIPPING AND DELIVERY
We deliver across the European Union.
Delivery terms:
- Estimated delivery time: 5–7 working days
- Delays may occur due to customs, carriers, or external factors
Once an order is handed to the carrier:
- Risk of loss transfers to the customer where permitted by law
We are not responsible for delays caused by third-party logistics providers.
SECTION 6 — RETURNS AND REFUNDS
Returns are governed by our Refund Policy [LINK].
Where applicable under EU consumer law, customers may have a 14-day withdrawal right, unless exemptions apply (e.g. sealed products, hygiene items).
SECTION 7 — INTELLECTUAL PROPERTY
All content on this website, including:
- Text
- Images
- Branding
- Product descriptions
- Design elements
is the property of ZAptieka or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, or distribute any content without written permission.
SECTION 8 — THIRD-PARTY SERVICES
We may use third-party services including:
- Shopify
- Payment processors
- Shipping partners
- Analytics and advertising platforms
We are not responsible for third-party websites or services.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
ZAptieka is powered by Shopify, which provides the technical infrastructure.
However:
- All sales are made between you and ZAptieka
- Shopify is not responsible for product quality, delivery, or disputes
You agree to release Shopify from any liability related to your purchases.
SECTION 10 — PRIVACY
Your personal data is processed according to our Privacy Policy [LINK].
By using the Services, you acknowledge this processing.
SECTION 11 — FEEDBACK
If you submit feedback or reviews, you grant ZAptieka a worldwide, royalty-free license to use this content for:
- Marketing
- Product improvement
- Website display
You confirm you own or control the rights to any submitted content.
SECTION 12 — ERRORS AND INACCURACIES
We reserve the right to correct errors in:
- Pricing
- Product descriptions
- Availability
- Shipping information
Even after an order has been submitted.
SECTION 13 — PROHIBITED USE
You may not use the Services:
- For illegal activity
- To violate intellectual property rights
- To distribute malware or harmful content
- To scrape, extract, or automate access
- To interfere with website functionality
We may suspend or terminate access if misuse is detected.
SECTION 14 — LIMITATION OF LIABILITY
To the maximum extent permitted by law:
ZAptieka shall not be liable for:
- Indirect or consequential damages
- Loss of profit or revenue
- Delays or delivery issues caused by third parties
- Use or misuse of products
Nothing in these Terms excludes liability where prohibited under EU consumer law.
SECTION 15 — DISCLAIMER
Products and Services are provided on an “as is” and “as available” basis.
We do not guarantee:
- Uninterrupted service
- Error-free operation
- Specific results from product use
SECTION 16 — INDEMNIFICATION
You agree to indemnify ZAptieka against claims arising from:
- Your misuse of Services
- Your violation of these Terms
- Your violation of applicable law
SECTION 17 — TERMINATION
We may suspend or terminate access to the Services at any time without notice if Terms are violated.
SECTION 18 — GOVERNING LAW
These Terms are governed by the laws of Latvia and applicable EU law.
Disputes shall be subject to the courts of Latvia, unless mandatory consumer protection laws provide otherwise in your country of residence.
SECTION 19 — CHANGES TO TERMS
We may update these Terms at any time.
Changes become effective once published on the website.
SECTION 20 — CONTACT INFORMATION
Questions regarding these Terms:
ZAptieka
Email: info@zaptieka.com
Address: Citadeles iela 2, Rīga, 1010, Latvia
VAT / Registration: LV40203331703